# 10 questions | Management homework help

This part of the question is based on the following information.

The Schmedley Discount Department Store has approximately 300 customers shopping in its store between 9 A.M. and 5 P.M. on Saturdays. In deciding how many cash registers to keep open each Saturday, Schmedley’s manager considers two factors: customer waiting time (and the associated waiting cost) and the service costs of employing additional checkout clerks. Checkout clerks are paid an average of \$8 per hour. When only one is on duty, the waiting time per customer is about 10 minutes (or hour); when two clerks are on duty, the average checkout time is 6 minutes per person; 4 minutes when three clerks are working; and 3 minutes when four clerks are on duty.

Schmedley’s management has conducted customer satisfaction surveys and has been able to estimate that the store suffers approximately \$10 in lost sales and goodwill for every hour of customer time spent waiting in checkout lines.

Number of checkout clerks
1               2           3             4
Number of customers                         300            300     300            300
Average waiting time (per customer)
Total customer waiting time
Cost per waiting hour
Total waiting cost
Checkout clerk hourly salary
Total pay of clerks for an 8-hour shift
Total expected cost

## Question 1 (10 points)

Question 1 options:The total customer waiting time ishours when there is only one clerk, and it will be reduced to onlyhours if there are four clerks. (Please only enter an integer and include no units.)

## Question 2 (10 points)

Question 2 options:The total wait cost isdollars when there is only one clerk, and it will be reduced to onlydollars if there are four clerks. (Please only enter an integer and include no units.)

## Question 3 (10 points)

Question 3 options:The total cost of hiring is onlydollars when there is only one clerk, and it will be increased todollars if there are four clerks. (Please only enter an integer and include no units.)

## Question 4 (10 points)

To minimize the total expected cost based on your calculations above, the optimal number of clerks to have on duty each Sunday is ___________.Question 4 options:1234

## Part 2

This part of the question is based on the following information.

The cooperative, as mentioned, uses the storage bin only two weeks per year. Farmers estimate that enlarging the bin would cut unloading costs by 50% next year. It will cost \$9,000 to do so during the off season.

## Question 5 (10 points)

Question 5 options:The average number of trucks in the system istrucks. (Please only enter an integer and include no units.)

## Question 6 (10 points)

Question 6 options:The average time per truck spent in the system isminutes. (Please only enter an integer and include no units.)

## Question 7 (10 points)

Question 7 options:The utilization rate for the bin area is. (Please round it to two decimal points.)

## Question 8 (10 points)

Question 8 options:The probability that there are more than 3 trucks in the system is about. (Please round it to two decimal points.)

## Question 9 (10 points)

Question 9 options:The total daily cost in the unloading process isper day. (Please only enter an integer and include no units.)

## Question 10 (10 points)

Question 10 options:Based on the above calculation, the net saving/loss of enlarging the bin isdollars, hence the cooperativeproceed to enlarge the bin. (Please round to an integer and include no units. Use a “-” sign in front the number to indicate a net loss, if there is a loss. Also, enter only “should” or “should not” in the second blanket.)

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