Case assgnment | Human Resource Management homework help

 

Garbage . . . Not Just The Work But The Outcomes, Too

 In an effort to cut costs, Albuquerque city officials decided to stop paying their garbage collectors for working overtime. This decision had a noticeable impact on the quality of their performance. This exercise is important because managers must consider how decisions about the financial health of a company can impact the quality of performance among its employees.

The goal of this exercise is to draw the connection between consequences and performance outcomes.

Read the case about trash collection crews in Albuquerque getting paid for only eight hours of work, then using the 3-step problem-solving approach, answer the questions that follow.

City officials in Albuquerque, New Mexico, needed to cut costs. Among the targets they identified was overtime pay of trash collectors. The officials decided to pay trash collection crews for eight hours of work no matter how long it actually took them to finish their routes. The hope was that the crews would work more efficiently and quickly, given that they could then go home early and still get paid for eight hours of work.

This PM practice seemed like a success, and overtime costs dropped significantly. However, unintended consequences emerged. Crews overloaded their trucks to reduce the time they spent going to the dump, but strict weight limits resulted in fines when they arrived. So they drove faster, which resulted in more tickets and accidents. Sometimes they skipped trash pickups and truck maintenance, which generated customer complaints and more frequent vehicle breakdowns.1

Apply the 3-Step Problem Solving Approach

Step 1: Define the problem city officials wanted to fix.

Step 2: Identify the potential causes of this problem. (Consider also the common reasons rewards fail to motivate.)

Step 3: Make your recommendations.

Footnote

  1. Pfeffer, “Wean Us from Incentive Myths,” The Washington Post,March 22, 2009: http://views.washingtonpost.com/leadership/panelists/2009/03/wean-us-from-incentive-myths.html (Links to an external site.).

Case Assignments:  Unless otherwise noted in the assignment instructions, these should be between 2-3 FULL pages in 11 or 12 pt font, using APA format.  You should have references and citations for these assignments as well.  No title page is necessary, but DON’T FORGET YOUR NAME!!  You can find information on apa format in the 6th edition APA manual, or at  https://owl.english.purdue.edu/owl/resource/560/01/ (Links to an external site.).

Case Assignment Grading Rubric:

      Answer the questions completely                                          50%

      Use APA Style                                                              20%

      Writing Style                                                               20%

                    (appropriate grammar, syntax, spelling, mechanics, word usage, etc)

      Length Minimum                                                                      10%

Order a unique copy of this paper
(550 words)

Approximate price: $22

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

We value our customers and so we ensure that what we do is 100% original..
With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

The Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.

Read more

Free-revision policy

The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.

Read more

Privacy policy

The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.

Read more

Fair-cooperation guarantee

By placing an order with us, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.

Read more

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency