The Commonwealth Fund’s report Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches provides four brief case study examples of culturally competent healthcare service models. Your textbook outlines the U.S. Department of Health and Human Services’ Office of Minority Health’s National Standards for Culturally and Linguistically Appropriate Services (CLAS). The CLAS consists of 15 standards. Choose one of the case studies in the report and discuss which elements of the CLAS the healthcare service meets. For those standards that the service does not meet, how could the service be improved or changed to meet the additional standards? When responding to your classmates, evaluate your classmates’ recommendations and suggest additional ways in which the chosen case study’s service could be improved to meet the CLAS standards.
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