Rebekah was hired soon after graduation and assigned to complete a

Lesson 3

Question 1 0 / 5 points

A successful orientation should achieve which of the following?

Question options:

The new employee should feel welcome. (Incorrect)

The new employee should understand the organization in a broad sense.

The new employee should have clear understanding of what is expected.

All of the above

Question 2 5 / 5 points

In __________, trainees learn by making realistic decisions in simulated situations.

Question options:

improvisation

management games

case studies

action learning

Question 3 5 / 5 points

Performance analysis means __________.

Question options:

verifying that there is a performance deficiency.

determining whether a deficiency should be rectified through training or some other means.

conducting a detailed study of the job to determine what specific skills are required.

only A and B

Question 4 5 / 5 points

The methods used to give new or present employees the skills they need to perform their jobs are called __________.

Question options:

orientation

training

development

appraisal

Question 5 5 / 5 points

On-the-job training can be accomplished through the use of all of the following techniques except __________.

Question options:

coaching

programmed learning

understudy

job rotation

Question 6 5 / 5 points

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the __________ form of training.

Question options:

job rotation

understudy

coaching

special assignments

Question 7 5 / 5 points

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called __________.

Question options:

diversity training

on-the-job training

performance improvement programs

management development

Question 8 5 / 5 points

Employee __________ provides new employees with the basic background information required to perform their jobs satisfactorily.

Question options:

recruitment

selection

orientation

development

Question 9 5 / 5 points

__________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Question options:

Vestibule

Apprenticeship

Cubicle

Job instruction

Question 10 5 / 5 points

In the __________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.

Question options:

case study

diagnose and learn

action learning

job rotation

Question 11 5 / 5 points

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Question options:

job instruction training

understudy training

programmed learning

apprenticeship training

Question 12 5 / 5 points

__________ is a special approach to organizational change in which the employees diagnose, formulate, and implement the change that’s required.

Question options:

Managerial development

Action research

Succession planning

Organizational development

Question 13 5 / 5 points

__________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects.

Question options:

Socialization

Training

Development

Orientation

Question 14 5 / 5 points

What percentage of learning on the job comes from informal learning?

Question options:

80

75

90

45

Question 15 5 / 5 points

Which of the following characterizes training today?

Question options:

Training is increasingly more strategic.

Training is more prevalent in the higher levels of an organization.

Training is developing a great reputation for getting results.

Training is being evaluated extensively.

Question 16 5 / 5 points

The first step in creating a training program is to __________.

Question options:

assess the program’s successes or failures

design the program content

analyze employees’ training needs

train the targeted group of employees

Question 17 5 / 5 points

Who performs the initial orientation?

Question options:

an HR specialist

the supervisor

neither A nor B

both A and B

Question 18 5 / 5 points

__________ is a section of an employer’s website that offers employees online access to many or all of the training courses employees need to succeed at their jobs.

Question options:

Videospace

A learning portal

A training portal

none of the above

Question 19 5 / 5 points

The __________ process includes improving the firm’s future performance and making sense of terms of the firm’s strategy and goals.

Question options:

management development

management skills inventory

action planning

performance support

Question 20 5 / 5 points

__________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations.

Question options:

Developmental solutions

Improvisation

Spontaneity

Quick time

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